Legal
Refund policy
Last updated 8 June 2026 · For Shoppa platform fees only.
Platform plan fees
Shoppa plan fees (Pro, Scale) are charged monthly in advance. If you cancel mid-cycle, your plan stays active until the period ends; we don't pro-rate unused days. To cancel, go to Admin → Settings → Billing.
First-charge refunds
If your first month on a paid plan doesn't work for you, email support within 14 days of the charge and we'll refund it in full. No questions asked. This applies once per merchant.
Failed charges
If a recurring charge fails, we retry over 7 days, email you each time, and downgrade your store to Free at the end of the grace period. No data is lost.
Merchant store refunds
Refunds for customer orders on a Shoppa-hosted storefront are handled by each merchant. Each store publishes its own refund/returns policy in its footer. Shoppa is not a party to those transactions.
Disputes & chargebacks
If you believe a Shoppa charge is incorrect, contact support before opening a chargeback with your bank. We respond within 1 business day and resolve almost everything out-of-band.
How to request a refund
Email support@tryshoppa.com with your store handle and the charge reference. We confirm within 24h and post the refund within 5–10 business days (depending on your card issuer).
Questions?
Email support@tryshoppa.com — we reply within one business day.